A Service Level Agreement (SLA) is a legal contract between a service provider and a service receiver, outlining the quality, scope, and price of the service as agreed upon by both parties. SLAs are generally categorized into two main types: B2C (Business to Consumer) and B2B (Business to Business).
We provide a Service Level Agreement (SLA) format that can be used by service providers to outline the terms and conditions between the two parties. The agreement can be drafted on plain paper or on the company’s letterhead, addressed to the other party and signed and authorized by the service provider.
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